Unfortunately, no - mediation is not always successful despite all our best efforts. The success is dependent on the attitudes and mindset of clients and the parties ability to work together.

Yes, a consultation is necessary. A consultation is our way of getting a better understanding of who you are, what you’re looking for and how we can help you. If we cannot provide you appropriate assistance within our scope, we aim to provide you with additional resources and information to get you on the path to success.

The duration of mediation varies for each client and each situation, as no two cases are identical. However, mediation can progress faster when clients are willing to put their differences aside, work together, and put in a positive effort.

The family court staff often appreciate any effort made to resolve any family law issues outside of the court. If you come to mediation and can only mediate certain areas, a partial agreement is better than no agreement.

First, the safety of our clients and staff is of utmost importance. If you have any safety concerns, you should report them to your mediator immediately. If safety concerns have been an ongoing issue - advise your mediator in your consultation appointment and arrangements can be made to allow you to participate, while feeling safe and secure.

The answer to this complicated and not routine practice at all. Depending on your child’s age and maturity, they may be able to voice their wishes and preferences via what is called a Voice of The Child Report. It’s important to know that while children have a voice, they don’t always have a choice. In addition, involving children in a family law dispute of any kind can be emotionally and mentally detrimental. Please ask your mediator about your options.

Our office takes cash, e-transfer, and money order. We are currently working with our service providers to be able to accept debit and credit cards in the future.

Unfortunately, we do not take personal cheques. We apologize for any inconvenience this may cause.

Further, depending on the details of your case, a deposit may be required. This will be reviewed with you during your consultation intake session.

Absolutely. We understand that clients have incredibly busy schedules and we aim to help in any way we can. Therefore, we happily offer the option of offering virtual sessions. In addition, we have noticed that providing the option of virtual mediation helps reduce the stress and anxiety of mediating a high-conflict situation.

Unfortunately we cannot attend court with you as we are not lawyers. However, we do understand that navigating the court system can be stressful and confusing which is why we can provide you the resources you may need to work through the system.

Children are sensitive beings and are continually developing mentally and emotionally, therefore to ensure children receive the best result - we do not ordinarily mediate child protection matters. These matters should be evaluated by a lawyer, a child protection worker, and court staff.

If your matter was deferred to mediation by a judge and it contains child protection issues - contact us as we would be happy to review the specifics of your matter to decide whether or not our office will accept the file.

Generally, we would be happy to allow, and even encourage, you to bring a support person. However, if your file is considered high-conflict, your mediator will advise if this is acceptable or not.

If you’re feeling nervous and emotions are high, please do let our staff know and we will do our best to accommodate and support your needs.

When coming to mediation we ask that you bring any important documentation such as previous and current court orders, criminal conviction orders (bail, parole, probation), and photo identification.

In addition, though not required, you may want to bring a note pad, pen, a snack, a drink, etc. We can also provide you these items should you need them.

Please reach out to us and explain your situation. In most cases, if you’re considered a low income or your expenses are ordinarily high - we can provide assistance. If you think you may need financial assistance, you may be required to provide proof of income.